Frequently asked questions
Answers to Common Questions About Chauffeur Hire, Booking & Services
How do I make a booking?
How do I make a booking?
You can book online through the reservation link on our website, call us directly, or send us an email. We recommend booking in advance, especially for airport transfers.
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What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and corporate account billing options.
Can I make changes or cancel my booking?
Can I make changes or cancel my booking?
Yes, you can request changes by contacting us directly. To avoid cancellation charges, please notify us at least 24 hours in advance.
Do you provide child seats?
Do you provide child seats?
Yes, we provide child seats upon request at no extra cost. Please let us know at the time of booking.
Are your chauffeurs licensed and insured?
Are your chauffeurs licensed and insured?
Our chauffeurs are licensed professionals who uphold the highest standards and carry full insurance to ensure your safety and comfort.
Will I be charged for waiting time?
Will I be charged for waiting time?
After a grace period, typically 5 to 30 minutes for airport pickups. We charge waiting time in 5-minute increments.
Is parking included in the price?
Is parking included in the price?
Parking charges are not included in the base fare and will be added to your final bill as they occur.
What if my flight is delayed?
What if my flight is delayed?
We monitor all flights in real time. Therefore, if your flight is delayed, we adjust the pickup time accordingly at no extra cost.
Is there a grace period for pickups?
Is there a grace period for pickups?
Yes, we offer a grace period of 5 minutes for non-airport pickups, 20 minutes for domestic flights, and 45 minutes for international flights.
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Contact us for more information or assistance with your booking.